FAQs & Troubleshooting

FAQs & Troubleshooting

My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.

This happens when documents are saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format using any of the features listed below, and then they are opened in Adobe Acrobat Reader's version 23.003.20201 or later versions:

  • Scan to USB
  • Scan to FTP(SFTP)
  • Scan to Network
  • Scan to Email Server
  • Scan to SharePoint
  • Scan to HTTP(S)

Try these recommended solutions:

  • Click here and download the SecurePDF Repair Tool.  Start the downloaded tool and follow the on-screen instructions.
  • Right-click on the PDF document you want to open and select to open it with Google Chrome or Microsoft Edge.


Update your Brother machine's firmware to the latest version to completely solve this issue.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1700W, ADS-2200, ADS-2700W, ADS-3300W, ADS-4300N, ADS-4700W, ADS-4900W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.