FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.

This issue will be resolved if you execute the command or install the Desktop Experience Pack onto your PC.


> Windows Server 2003

> Windows Server 2008/2008 R2

> Windows Server 2012/2016


(Windows Server 2003)

Follow the steps below to execute the command.


  1. Open the Command Prompt.
  2. Type the following and press the Enter key.
    svchost.exe -k imgsvc
You need to execute the command every time you scan documents after starting your PC.

(Windows Server 2008/2008 R2)

Follow the steps below to install the Desktop Experience Pack.


  1. Start Server Manager.
  2. In the details pane, locate the Features Summary area, and then click Add Features.
  3. In the Add Features Wizard, click to select the Desktop Experience check box, and then click Next.
  4. Click Install.
  5. After the Desktop Experience feature is installed, click Close to exit the Add Features Wizard, and then click Yes to restart the computer.


(Windows Server 2012/2016)
Follow the steps below to install the Desktop Experience Pack.


  1. Open Server Manager and click Add roles and features.

    add roles and features

  2. Select Server Selection.

    server selection

  3. Check if your PC is selected and click Next.
    pc is selected and click next

  4. Click Next.

  5. Check the Desktop Experience box.
    desktop experience box

  6. Another window will appear. Click Add Features.
    another window add features

  7. Make sure the Desktop Experience box is checked and click Next.
    desktop experience box is checked and next

  8. Check the Restart the destination server automatically if required box.
    restart if required box

  9. Another window will appear. Click Yes.
    another window and click yes

  10. Click Install. The installation will start. Your system will restart automatically after installation has completed.
    click install

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

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