DCP-165C
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FAQs & Troubleshooting |
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
- Parts of your printed documents or PC-FAX jobs are missing
- A blue screen appears on your computer screen when you try to print
To be able to print again and use PC-FAX on your Brother machine, click the KB[version] update link for your Windows 10 version to download the correct patch file provided by Microsoft™:
| Windows 10 Version | Update Version |
| 2004 | KB5000802 |
| 20H2 | KB5000802 |
| 1909 | KB5000808 |
| 1903 | KB5000808 |
| 1809 | KB5000822 |
| 1803 | KB5000809 |
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.
Related Models
DCP-110C, DCP-115C, DCP-116C, DCP-120C, DCP-130C, DCP-135C, DCP-145C, DCP-150C, DCP-1510, DCP-1511, DCP-1514, DCP-155C, DCP-1601, DCP-1610W, DCP-1615NW, DCP-1616NW, DCP-165C, DCP-185C, DCP-195C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-540CN, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7010L, DCP-7025, DCP-7030, DCP-7040, DCP-7045N, DCP-7055, DCP-7060D, DCP-7065DN, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8070D, DCP-8085DN, DCP-8110D, DCP-8155DN, DCP-9010CN, DCP-9015CDW, DCP-9040CN, DCP-9042CDN, DCP-9055CDN, DCP-B7500D, DCP-B7535DW, DCP-J100, DCP-J105, DCP-J1100DW, DCP-J125, DCP-J140W, DCP-J152W, DCP-J172W, DCP-J315W, DCP-J4110DW, DCP-J4120DW, DCP-J515W, DCP-J525W, DCP-J552DW, DCP-J562DW, DCP-J572DW, DCP-J715W, DCP-J725DW, DCP-J752DW, DCP-J925DW, DCP-L2520D, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2540DW, DCP-L2541DW, DCP-L2550DW, DCP-L3510CDW, DCP-L3551CDW, DCP-L5500D, DCP-L5600DN, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T426W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T820DW, DCP-T825DW, FAX-1360, FAX-1820C, FAX-1840C, FAX-2480C, FAX-2820, FAX-2840, FAX-2850, FAX-2920, FAX-2950, FAX-8360P, HL-1110, HL-1111, HL-1201, HL-1210W, HL-1211W, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2030, HL-2035, HL-2040, HL-2070N, HL-2130, HL-2132, HL-2135W, HL-2140, HL-2150N, HL-2170W, HL-2220, HL-2240D, HL-2242D, HL-2250DN, HL-2270DW, HL-2460, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3150CDN, HL-3170CDW, HL-3260N, HL-3450CN, HL-4000CN, HL-4040CDN, HL-4040CN, HL-4050CDN, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5240L, HL-5250DN, HL-5270DN, HL-5340D, HL-5350DN, HL-5370DW, HL-5380DN, HL-5440D, HL-5450DN, HL-5470DW, HL-6050D, HL-6050DN, HL-6180DW, HL-7050, HL-7050N, HL-8050N, HL-B2000D, HL-B2080DW, HL-L2300D, HL-L2305W, HL-L2310D, HL-L2320D, HL-L2321D, HL-L2335D, HL-L2340DW, HL-L2350DW, HL-L2351DW, HL-L2360DN, HL-L2361DN, HL-L2365DW, HL-L2366DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2380DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L3210CW, HL-L3230CDN, HL-L3230CDW, HL-L3270CDW, HL-L5000D, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, HL-L8250CDN, HL-L8260CDN, HL-L8260CDW, HL-L8350CDW, HL-L8360CDW, HL-L9200CDW, HL-L9310CDW, HL-T4000DW, MFC-1810, MFC-1811, MFC-1815, MFC-1901, MFC-1905, MFC-1910W, MFC-1911NW, MFC-1911W, MFC-1915W, MFC-1916NW, MFC-210C, MFC-215C, MFC-230C, MFC-235C, MFC-240C, MFC-250C, MFC-255CW, MFC-257CW, MFC-260C, MFC-265C, MFC-290C, MFC-295CN, MFC-3100C, MFC-3220C, MFC-3240C, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-440CN, MFC-465CN, MFC-4800, MFC-4800J, MFC-490CW, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7240, MFC-7290, MFC-7320, MFC-7340, MFC-7360, MFC-7360N, MFC-7362N, MFC-7420, MFC-7440N, MFC-7450, MFC-7460DN, MFC-7470D, MFC-7820N, MFC-7840N, MFC-7840W, MFC-7860DN, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8440, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8820D, MFC-8840D, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8880DN, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9140CDN, MFC-9160, MFC-9180, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9335CDW, MFC-9340CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9660, MFC-9840CDW, MFC-9880, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J1300DW, MFC-J200, MFC-J220, MFC-J2310, MFC-J2320, MFC-J2330DW, MFC-J245, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J410, MFC-J415W, MFC-J430W, MFC-J432W, MFC-J4410DW, MFC-J4510DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J491DW, MFC-J5320DW, MFC-J5330DW, MFC-J5720DW, MFC-J5730DW, MFC-J5845DW, MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J5945DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6545DW, MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J690DW, MFC-J6910DW, MFC-J6920DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J825DW, MFC-J870DW, MFC-J880DW, MFC-J890DW, MFC-L2700D, MFC-L2700DW, MFC-L2701D, MFC-L2701DW, MFC-L2703DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L3710CW, MFC-L3735CDN, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T800W, MFC-T810W, MFC-T910DW, MFC-T920DW, MFC-T925DW
