MFC-J6910DW
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FAQs & Troubleshooting |
When I make a copy the image or text is cut off.
This problem may occur if the document is placed incorrectly on the flat scanner glass or the paper is loaded incorrectly in the paper tray or the paper size and tray settings are not programmed as needed.
- Place the document on the flat scanner glass correctly
- Loading the paper into the tray correctly
- Changing the paper size setting
- Changing the paper tray setting
Place the document on the flat scanner glass correctly
If you use the scanner glass, place the document you want to copy face down on the flat scanner glass.
Use the document guide lines in the upper-left corner of the flat scanner glass to help you position your document.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
Loading the paper into the tray correctly
Paper should be loaded in the paper trays in portrait orientation. Do NOT load paper in the paper trays in landscape orientation.
Regardless of the paper size you are using, you must always load the paper into the paper tray so that the two longer edges of the paper face the left and right sides of the paper tray and the two shorter edges of the paper face the front and back of the paper tray.
Changing the paper size setting
When you change the size of the paper you load into your Brother machine, you must also change the paper size setting.
Changing the paper tray setting
Your Brother machine will automatically default to Tray#1 when making copies. You can change the default tray the machine will use when making copies OR you can change the tray selection temporarily for the next copy. Auto Select will allow your machine to feed paper from either Tray#1 or Tray #2, using the paper type and size settings from the COPY key menu.
Changing the default tray in Copy mode
*If your Brother machine has a touchscreen, follow the steps of "For Touchscreen models" below.
- Press Tray Setting.
- Press the UP OR DOWN ARROW key to select Tray Use: Copy.
- Press the LEFT OR RIGHT ARROW key to select Tray#1, Tray#2 or Auto Select.
- Press OK.
- Press the UP OR DOWN ARROW key to select Complete.
- Press OK.
<For Touchscreen models>
- Press Tray Setting.
- Press the UP OR DOWN ARROW key to display Tray Use: Copy.
- Press Tray Use: Copy.
- Press Tray#1, Tray#2 or Auto Select.
- Press Stop/Exit.
Changing the tray selection for next copy only
*If your Brother machine has a touchscreen, follow the steps of "For Touchscreen models" below.- Press COPY.
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Do one of the following:
- To use the ADF (automatic document feeder), place your document face up, top edge first in the ADF.
- To use the scanner glass, place the document face down in the upper left hand corner of the scanner glass. Use the document guidelines on the left and top of the scanner glass.
- Enter the number of copies you want.
- Press the UP OR DOWN ARROW key to select Tray Select.
- Press the LEFT OR RIGHT ARROW key to select Tray#1, Tray#2 or Auto Select.
- Press OK.
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Do one of the following:
- Press Black Start or Mono Start to make a black and white copy.
- Press Color Start or Colour Start to make a color copy.
- Press COPY.
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Do one of the following:
- To use the ADF (automatic document feeder), place your document face up, top edge first in the ADF.
- To use the scanner glass, place the document face down in the upper left hand corner of the scanner glass. Use the document guidelines on the left and top of the scanner glass.
- Enter the number of copies you want.
- Press the LEFT OR RIGHT ARROW key to display Tray Select.
- Press Tray#1, Tray#2 or Auto Select.
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Do one of the following:
- Press Black Start or Mono Start to make a black and white copy.
- Press Color Start or Colour Start to make a color copy.
