Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I configure fax forward to e-mail?

The fax forward to e-mail function forwards received faxes to a specified e-mail address. To configure this function follow the steps listed below:

  1. Print the user settings list by pressing Menu/Set, 5 (Print Reports), 6 (Network Config) and Black (Mono) Start.

  2. Open a web browser on a computer connected to the same network as your Brother machine. Enter the IP address listed on the last page of the user settings list and press enter.

  3. Click on the FAX SETTINGS link at the top of the screen. You will be asked for the network cards administrator user name and password.  The defaults are:

    Username:  admin
    Password:  access

  4. When the "FAX Settings" page opens click on the REMOTE FAX OPTIONS link. The remote fax options page will now display.

  5. For "FWD/PAGE/STORE" or "Forward/Store" click the drop down tab and select FAX FORWARD.

  6. In the "FAX FORWARD NUMBER" box enter the e-mail address that you wish for the faxes to be forwarded to.

  7. Click SUBMIT at the bottom of the page.

  8. Click the NETWORK SETTINGS link at the top of the page.

  9. Click CONFIGURE POP3/SMTP.

  10. Enter the SMTP e-mail server address. If you are not certain of this address please contact your Internet service provider.

  11. Currently the Brother machine does not support SMTP servers that require password authentication to send e-mails.

  12. For "PRINTER E-MAIL ADDRESS" enter a valid e-mail address assigned by your Internet Service Provider (ISP). This will need to be an address set up uniquely for the Brother MFC. For assistance in setting up an additional e-mail account you will need to contact your ISP.

  13. Click SUBMIT at the bottom of the page and the settings will be saved.

The Brother machine is now configured to forwarded faxes to an e-mail address.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.