HL-3170CDW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 02/11/2012
  • ID: faq00000309_019

Jam Rear

If a paper jam occurs behind the face-up output tray, follow these steps:


  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Open the back cover.

    Open back cover


  3. Pull the green tabs at the left and right sides toward you to release the fuser cover (1).

    Release fuser cover


  4. Use both hands to gently pull the jammed paper out of the fuser unit.

    Pull out paper


  5. Close the fuser cover (1).

    Close fuser cover


  6. Close the back cover.

Related FAQs

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If you need further assistance, please contact Brother customer service:

Related Models

HL-3150CDN, HL-3170CDW

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