MFC-T800W

FAQs & Troubleshooting

FAQs & Troubleshooting

Improve poor print quality.

Follow the instructions that apply to your problem.

 

Section 1: Checking the print quality and cleaning the print head

 

  1. Press Menu.
  2. Press the Up or Down arrow key or the dial pad to choose Ink and press OK.
  3. Press the Up or Down arrow key or the dial pad to choose Test Print and press OK.
  4. Press the Up or Down arrow key or the dial pad to choose Print Quality and press OK.
  5. Press Color (Colour) Start. The machine will start printing the Print Quality Check sheet.
  6. Once it prints out, check the quality of the four color blocks on the sheet.
  7. The LCD will ask you if the print quality is OK.
    Do one of the following based on the print quality of the check sheet:

     

    • If all lines are clear and visible, choose Yes to finish the Print Quality check and go to STEP 13.
    • If you can see missing short lines as shown below, choose No and go to STEP 8.

     

    image

     

  8. The LCD will ask you if the print quality is OK for Black and each of the three colors. Choose Yes or No depending on the print quality of each color.
  9. The LCD will ask you if you want to start cleaning. Choose Yes. The machine will start cleaning the necessary print head.
  10. After the cleaning is finished, press Color (Colour) Start. The machine will start printing another Print Quality Check sheet.
  11. Once it prints out, check the quality of the four color blocks on the sheet.
  12. The LCD will ask you if the print quality is OK.
    Do one of the following based on the print quality of the check sheet:

     

Cleaning the print head consumes ink. Cleaning the print head more than 5 times uses ink unnecessarily. If you do not see any improvement, contact Brother Customer Service from the "Contact Us" section.
 
  1. Press Stop/Exit.

 

 

Section 2: Checking the Print Alignment

 

  1. Press Menu.
  2. Press the Up or Down arrow key or the dial pad to choose Ink and press OK.
  3. Press the Up or Down arrow key or the dial pad to choose Test Print and press OK.
  4. Press the Up or Down arrow key or the dial pad to choose Alignment and press OK.
  5. Press Black (Mono) or Color (Colour) Start. The machine will start printing the Alignment Check sheet.

    image

     

  6. For the "A" pattern, choose the number of the test print that has the least visible vertical stripes (1-9).
    Repeat this step for the B, C, D and E patterns.
    In the example number 6 is the best choice for A, B, C, D and E.
  7. Press Stop/Exit.

If the print quality continues to be poor, go to Section 1 to clean the print head.

 

Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother supplies prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of third party supplies.
> Click here for more information about Genuine Brother Supplies.

 

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-T300, DCP-T500W, DCP-T700W, MFC-T800W

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