FAQs & Troubleshooting

FAQs & Troubleshooting

I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)

(Windows XP/Windows Vista/Windows 7)

An error message such as ".NET Framework 4 is not installed on your computer" may be displayed when trying to open the Brother TWAIN Driver scan settings.


Microsoft .NET Framework 4 must be installed on your computer.
The installation instructions are available on the download page.
Download Microsoft .NET Framework 4 from:


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2535D , DCP-L2550DW, DCP-L5500D, MFC-L2715DW, MFC-L2750DW, MFC-L5755DW, MFC-L5900DW, MFC-L6900DW

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