FAQs & Troubleshooting

FAQs & Troubleshooting

Sometimes the wireless network connection is lost (disabled).

The wireless network connection status is affected by the environment where the Brother printer and other wireless devices are located. The following conditions may cause connection problems:


  • A concrete or metal framed wall is installed between the Brother printer and the access point/router.
  • Electric appliances such as televisions, computer appliances, microwave ovens, intercoms, mobile/cellular phones and the battery charges and AC power adapters are installed close to your network.
  • A broadcast station or high-tension wire is located close to your network.
  • A fluorescent light is being switching ON or OFF.
Please check the above conditions and make any required adjustments to remove the cause of loss of connection. Or ensure that the printer and PC are near each other. Then try the wireless network connection again.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2170W, HL-3070CW, HL-4570CDW, HL-5370DW, HL-5470DW, HL-6180DW, MFC-9970CDW

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