Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Why are my sent faxes always received with a black vertical line down the page?

This type of line is typically caused by dirt or white out on the scanner unit. The scanner unit is the mechanism that reads the documents that are being sent or copied. This problem is usually resolved by cleaning the white film and the scanner glass strip with isopropyl alcohol, and a lint-free cloth.
Please follow the instructions listed below:


  1. Unplug the telephone line and then the power cord.
    When you re-connect these lines later, make sure to connect the power cord first, then the telephone line.
  2. Open the top cover by lifting the lever on the right side of the top cover.
  3. Moisten a small piece of clean soft, lint-free cloth with Isopropyl alcohol and carefully remove dirt from the white film and the glass strip of the scanner.

Do not use Isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-717, FAX-727, FAX-737MC

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.