DCP-T820DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Printer Jam or Paper Jam

Check the following points to clear the Printer Jam or Paper Jam message.

 

Cause 1: The paper is jammed in the machine.

  1. Gently remove the jammed paper, and then press Stop/Exit.

     

  2. Make sure the paper guides are set to the correct paper size.
    DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries)

 

Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

> Click here to see how to clean the paper pick-up rollers.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-T820DW

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