FAQs & Troubleshooting

FAQs & Troubleshooting

Replace Parts

The message Replace Parts indicates that the Separation Pad and Pick-up Roller need to be replaced with new ones.

Your machine is equipped with a scan counter. The counter automatically counts how many times the machine has scanned. When both the Separation Pad and the Pick-up Roller has been used over 50,000 times, the machine will display a message Replace Parts on the Status Monitor to remind you to replace both the Separation Pad and the Pick-up Roller.

Your Brother machine will have a problem scanning documents if you do not replace the parts.


Please follow the steps below to clear the error message.

  1. Replace the Separation Pad.
    Click here for the instructions on how to replace the Separation Pad.

  2. Replace the Pick-up Roller.
    Click here for the instructions on how to replace the Pick-up Roller.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2100, ADS-2100e, ADS-2600W, ADS-2600We

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