FAQs & Troubleshooting

FAQs & Troubleshooting


Multiple pages were fed at the same time.


Please follow the steps below to clear the multifeed.

  1. Remove any paper from the ADF(Automatic Document Feeder).
  2. Open the Front Cover by pulling the Cover Release Lever (1) toward you.

    Open the Front Cover


    To avoid damage to papers being fed, DO NOT pull them out before opening the Front Cover.



  3. Pull the document out of the machine.



    Pull the document


    DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.

    DO NOT touch



    Confirm that you completely removed all paper from the inside of your Brother machine before closing the Front Cover.

  4. Close the Front Cover.
  5. Press  Cancel key.
  6. Confirm that the data scanned before the multifeed was detected has been saved, and then start scanning again at the next page or the beginning of the document.

    (Scan to USB only)
    The data scanned before the multifeed occurred is saved if you have selected JPEG as the file type. 


Multifeed occurs because of several reasons. If multifeed occurs repeatedly, check the following:


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2600W, ADS-2600We

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