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FAQs & Troubleshooting

FAQs & Troubleshooting

Error and Maintenance Indications

The LED indications on the control panel are explained in this table.

Error Indicator Power Indicator Description
The LED is off.
The LED is on.
The LED is blinking.
Error Indicator
Power Indicator
Machine Status

Document Jam

Clear the document jam. If scanning a long document, select Long paper from the Scan Size or Document Size drop-down list.

Pick Up Document Error

The machine cannot pick up the document. Open the Front Cover and remove the document. Close the Front Cover and reload your document.

Multifeed Detection Error

A multifeed has occurred. Clear the multifeed.

Front Cover Open

The Front Cover is open.

Access Error

  • Scan to PC

    The USB cable is not connected to the machine. Connect the USB cable.

  • Scan to USB
    • A USB flash drive is not inserted into the machine. Insert a USB flash drive.
    • The USB flash drive was removed while it was being accessed. Reinsert the USB flash drive.

Unusable Device

An unsupported USB device is inserted in the USB port. Remove the device.

Too Many Files on USB (Scan to USB)

Your machine cannot save to a USB flash drive if it contains too many files. Remove the USB flash drive, and then do one of the following:

  • Delete unused files or folders from the USB flash drive, and then try again.
  • Use a USB flash drive that has available space.

Updating the Firmware

Firmware update in progress. Wait for the update to complete.

The Pick Up Roller has been used more than 100,000 times.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Pick Up Roller or Brake Roller have been exceeded their usage limit, replace them and then reset the Roller Counter using Remote Setup. See Related Information:Reset the Usage Counters .

The Scheduled Maintenance counter has exceeded 5,000.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Scheduled Maintenance counter has exceeded the limit, clean the machine promptly. If you do not, document jams and paper feed problems may occur. After cleaning the machine, reset the Scheduled Maintenance Counter using Remote Setup. See Related Information:Clean the Scanner and Rollers

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

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