Document Jam

Clear the document jam. If scanning a long document, select Long Paper from the Scan Size or Document Size drop-down list.

Pick Up Document Error

The machine cannot pick up the document. Open the Front Cover and remove the document. Close the Front Cover and reload your document.

Front Cover Open

The Front Cover is open.

Access Error

• Scan to PC

  • The USB cable is not connected to the machine. Connect the USB cable.
• Scan to USB

  • A USB flash drive is not inserted into the machine. Insert a USB flash drive.
  • The USB flash drive was removed while it was being accessed. Reinsert the USB flash drive.

Unusable USB Device

USB flash drives cannot be used in Bus Power Mode. Connect your scanner to an electrical socket, and then try to scan.

Unusable Device

• An unsupported USB device is inserted in the USB port. Remove the device.
• USB flash drives cannot be used in Bus Power Mode. Connect your scanner to an electrical socket, and then try to scan.

Too Many Files on USB (Scan to USB)

Your machine cannot save to a USB flash drive if it contains too many files. Remove the USB flash drive, and then do one of the following:

• Delete unused files or folders from the USB flash drive, and then try again.
• Use a USB flash drive that has available space.

Feed Selector is set incorrectly, or the ADF and the Card Slot are both loaded with a document and a card.

• Set the Feed Selector to the left side when scanning from the ADF, and to the right side when scanning from the Card Slot.
• Load either the ADF or the Card Slot, whichever one you want to scan from.

Plastic Card Jam

Clear the card jam. Adjust the Card Slot Guide to fit the width of the plastic card before inserting the card into the machine. If you inserted an embossed card, make sure to insert it embossed side up, into the Card Slot.

Updating the Firmware

Firmware update in progress. Wait for the update to complete.

The Scheduled Maintenance counter has exceeded 5,000.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Scheduled Maintenance counter has exceeded the limit, clean the machine promptly. If you do not, document jams and paper feed problems may occur. After cleaning the machine, reset the Scheduled Maintenance Counter using Remote Setup. See Related Information:Clean the Scanner and Rollers.

The Pick Up Roller has been used more than 100,000 times.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Pick Up Roller or Separation Pad have been exceeded their usage limit, replace them and then reset the Roller Counter using Remote Setup. See Related Information:Reset the Usage Counters.

Replace the Separation Pad.

See Related Information:Replace the Separation Pad.

Clean the Sensors.

See Related Information:Clean the Sensors.