PT-9700PC
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FAQs & Troubleshooting |
I cannot save a file downloaded from the Brother support website (For Windows)
The download process varies depending on your browser. Follow the steps below to download the file.
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Download a file.
Google Chrome™
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Downloads will start automatically.
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After the download has completed, click [x].
Microsoft Edge
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Downloads will start automatically.
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After the download has completed, click [x].
When you get a warning message such as "[file name] was blocked because this type of file can harm your device.", we recommend using other browsers (Google Chrome, etc.), or follow the steps below.
- Move the cursor onto the warning message and click […], and then click [Keep].
- Click the folder icon to confirm the downloaded file is stored.
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Downloads will start automatically.
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The downloaded files will be saved in the [Downloads] folder by default.
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Click [File Explorer].
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Open the [Downloads] folder from [Quick access].
- Run the downloaded file and follow the installation procedure.
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Click [File Explorer].
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