ADS-1350W

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 26/12/2023
  • ID: faq00100805_000

I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.

Check the following:

  • Turn the machine off, and then turn it on again.
  • Disconnect the USB cable from the machine, and then reconnect it.
  • Use the USB cable that is included with the machine.
  • Make sure to use a computer that has a USB Type-C port that supports 15 W output or higher.
  • Try a different USB Type-C port and make sure it is capable of supplying 15 W output or higher.
  • Purchase the optional AC Adapter.
    > Click here to order the AC Adapter (Order No).
    *The AC Adapter is not available for purchase in some countries.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1300, ADS-1350W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit