DCP-T820DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 28/10/2020
  • ID: faq00002541_530

Clean the Paper Pick-up Rollers

Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly.

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A Paper Pick-Up Rollers Cleaning Kit is supplied with your machine in some countries. Clean the paper pick-up rollers using the kit. For more information, see the instructions provided with the cleaning kit.

  1. Unplug the machine from the electrical socket.
  2. If the paper support flap (1) is open, close it, and then close the paper support (2).
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  3. Pull the paper tray completely out of the machine.
  4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
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  5. Slowly push the paper tray completely into the machine.
  6. Reconnect the power cord.

If your question was not answered, have you checked other FAQs?

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If you need further assistance, please contact Brother customer service:

Related Models

DCP-T520W, DCP-T720DW, DCP-T820DW, MFC-T920DW

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