MFC-J6910DW

FAQs & Troubleshooting

When I print or copy a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

Clean the paper pick-up roller
1. Unplug the machine from the AC power outlet (electrical socket).
2. Pull the paper trays completely out of the machine.
3. Open the Jam Clear Cover (1) at the back of the machine.
4. Clean the Back Paper Feed Rollers (1) with a soft lint-free cloth moistened with water.
  Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
  
  Do not touch the metal shaft.
5. Close the Jam Clear Cover. Make sure the cover is closed completely.
6. Put the paper trays firmly back in the machine.
7. Re-connect the power cord.

Flip the paper in the paper tray

If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.
1. Take the paper out of the tray and fan the stack of paper well.
2. Install the paper into the paper tray with the other side of paper face up.
3. Put the paper tray firmly back in the machine.
4. Start copying or printing again.

If you still have a problem after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

Change the copy or print quality setting

- for Copy

*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
1. Press the Copy button on the machine.
2. Press the up or down arrow key to choose Quality.
3. Press the right or left arrow key to choose Normal or Best. Press OK.
4. Start copying.
<For Touchscreen models>
1. Press the Copy Button on the machine.
2. Press the right or left arrow key to display to Quality.
3. Press Normal or Best.
4. Start copying.
- for PC print

For Windows Users:
1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
2. Change the print mode at the Print Quality section. Choose one of the modes Normal, High, Photo or Best.
3. Click Apply -> OK
For Mac OS X Users:
1. Open Print dialog. (Click here to see the details of how to open Print dialog.)
2. Choose Print Settings in the Print dialog box.
3. Click on the drop down menu next to Print Quality.
4. Choose one of the modes Normal, High, Photo or Best.