MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 06/09/2010
  • ID: faq00000002_011

Completely blank or some colors are missing.

Completely blank or some colors


Please check the following points to solve the problem:

  1. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

  2. The toner cartridge may be damaged. Put in a new toner cartridge as follow:

    1. Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color causing the problem.
    3. Replace the toner cartridge of the color. Click here to see the details of how to replace the toner cartridge.

  3. The drum unit may be damaged. Put in a new drum unit. Click here to see the details of how to replace the drum unit.

Click here to view other examples of print quality issues.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-4150CDN, HL-4570CDW, MFC-9460CDN, MFC-9970CDW

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