Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Belt End Soon

The belt unit is near the end of its life.

Buy a new belt unit before you get a Replace Belt message.

Calibrate

Calibration failed.

Press Mono Start or Colour Start and try it again.

•	Turn off the machine. Wait a few seconds, then turn it on again.
•	Identify the colour causing the problem and put in a new drum unit. (See Replacing the drum units.) To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
•	Put in a new belt unit. (See Replacing the belt unit.)
•	Put in a waste toner box. (See Replacing the waste toner box.)
•	If the problem continues, call your dealer or Brother Customer Service.

Cartridge Error Put the Black (K) Toner Cartridge back in.¹

¹	The colour of the problem toner cartridge is shown in the message.

The toner cartridge is not installed correctly.

Take out the drum unit and toner cartridge assembly for the toner colour that is indicated on the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and toner cartridge assembly back into the machine again.

Cooling Down

Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Cover is Open

The ADF cover is not closed completely.

Close the ADF cover of the machine, then press Stop/Exit.

The top cover is not closed completely.

Close the top cover of the machine.

Cover is Open

The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power.

•	Close the fuser cover of the machine.
•	Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Mono Start or Colour Start.

DIMM Error

The DIMM is not installed correctly. Or the DIMM is broken.

Turn off the machine. Re-install the DIMM correctly. Wait a few seconds, and then turn it on again. If this error message appears again, replace the DIMM with a new one. (See Installing extra memory.)

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

See Document jams or Using the automatic document feeder (ADF).

Drum Error

The corona wire on the drum unit needs to be cleaned.

Clean the corona wire on the drum unit. (See Cleaning the corona wires.)

It is time to replace the drum units.

Replace the drum unit with a new one for the colour that is indicated on the LCD. (See Replacing the drum units.)

Drum End Soon(X)¹

The drum unit for the colour indicated on the LCD is near the end of its life.

Buy new drum unit for the colour indicated on the LCD before you get a Replace Drum(X)¹ message.

Drums End Soon

The drum units are near the end of their life.

Buy new drum units before you get a Replace Drums message.

Fuser Error

The temperature of fuser unit does not rise at a specified temperature within specified time.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

The fuser unit is too hot.

Init Unable XX

The machine has a mechanical problem.

Do one of the following:

•	Disconnect the machine from the power for several minutes, then reconnect it.
•	If the problem continues, call your Brother dealer.

Jam Inside

The paper is jammed inside the machine.

(See Paper jams.)

Jam Rear

The paper is jammed in the back of the machine.

(See Paper jams.)

Jam Tray

The paper is jammed in the paper tray of the machine.

(See Paper jams.)

No Belt Unit

The belt unit is not installed correctly.

Re-install the belt unit. (See Replacing the belt unit.)

No Paper

The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

•	Refill the paper in the paper tray and press Mono Start or Colour Start or put the paper in the manual feed slot.
•	Remove the paper and load it again. Then press Mono Start or Colour Start.
•	If the problem is not solved, the paper pick-up roller may be stained. Clean the paper pickup roller. (See Cleaning the paper pick-up rollers.)

No Toner

The toner cartridge or the drum unit and toner cartridge assembly is not installed correctly.

Re-install the toner cartridge or the drum unit that is indicated on the LCD.

No Waste Toner

The waste toner box is not installed correctly.

Re-install the waste toner box. (See Replacing the waste toner box.)

Out of Memory

The machine’s memory is full.

Copy operation in progress

Do one of the following:

•	Press Mono Start or Colour Start to copy the scanned pages.
•	Press Stop/Exit and wait until the other operations in progress finish, and then try again.
•	Clear the data from the memory. (See Out of memory message.)

Print operation in process

Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

Print Unable XX

The machine has a mechanical problem.

Do one of the following:

•	Disconnect the machine from the power for several minutes, then reconnect it.
•	If the problem continues, call your Brother dealer.

Print Unable 1A

One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change.

Turn the power switch off and fully open the top cover. Leave the machine off and open for 30 minutes to remove any condensation from inside the machine, then close the top cover and turn the machine on again. If this does not clear the error, call your dealer or a Brother Customer Service.

Registration

Registration failed.

Press Mono Start or Colour Start and try again.

Do one of the following:

•	Turn off the machine’s power switch. Wait a few seconds, then turn it on again.
•	Try Manual Registration, Menu, 3, 7. (See Manual Registration.)
•	Put in a new belt unit. (See Replacing the belt unit.)
•	If the problem continues, call your Brother dealer.

Replace Belt

It is time to replace the belt unit.

Replace the belt unit. (See Replacing the belt unit.)

Replace Drums

It is time to replace the drum units.

Replace the drum units.

(See Replacing the drum units.)

The drum unit counter was not reset when a new drum was installed.

Reset the drum unit counter.

(See Resetting the drum counter.)

Replace Drum(X)¹

It is time to replace the drum unit for the indicated colour.

Replace the drum unit for the colour indicated on the LCD.

(See Replacing the drum units.)

Replace Fuser

It is time to replace the fuser unit.

Call your Brother dealer to replace the fuser unit.

Replace PF Kit

It is time to replace the paper feeding kit.

Call your Brother dealer to replace the PF Kit.

Replace Toner

The toner cartridge is at the end of its life.

Replace the toner cartridge for the colour indicated on the LCD. (See Replacing a Toner cartridge.)

Replace WT Box

It is time to replace the waste toner box.

Replace the waste toner box. (See Replacing the waste toner box.)

Scan Unable XX

The machine has a mechanical problem.

Do one of the following:

•	Disconnect the machine from the power for several minutes, then reconnect it.
•	If the problem continues, call your Brother dealer.

Short paper

The paper size detected is shorter than the paper size defined in the print job and the paper size being used requires the back cover to be open.

Open the back cover (back output tray) and remove any printed pages. Leave the back cover open and press Mono Start or Colour Start.

Size mismatch

The paper in the tray is not the correct size.

Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 1, 2 (See Paper Size)).

Small paper

The paper size defined in the printer driver requires the back cover to be open.

Open the back cover (back output tray) and press Mono Start or Colour Start. (See Printing on thick paper, labels, envelopes or small paper.)

Toner Low

The toner cartridge is near the end of its life.

Buy a new toner cartridge for the colour that is indicated on the LCD before you get a Replace Toner message.

WT Box End Soon

The waste toner box is almost full.

Buy a new waste toner box before you get a Replace WT Box message.

¹	(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

Document jams

If the document is jammed, follow the steps below.

IMPORTANT

After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam.

Document is jammed in the top of the ADF unit

1	Take out any paper from the ADF that is not jammed.
2	Open the ADF cover.
3	Pull the jammed document out to the left.
4	Close the ADF cover.
5	Press Stop/Exit.

Page Top

Document is jammed under the document cover

1	Take out any paper from the ADF that is not jammed.
2	Lift the document cover.
3	Pull the jammed document out to the right.
4	Close the document cover.
5	Press Stop/Exit.

Page Top

Document is jammed at the output tray

1	Take out any paper from the ADF that is not jammed.
2	Pull the jammed document out to the right.
3	Press Stop/Exit.

Page Top