FAQs & Troubleshooting
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MFC-490CW
336 Results
1.
I cannot print using my Brother machine on a wireless network (Windows)
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
One or more of my colors are not printing (blank). What can I do?
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
Can I print from or scan to Android™ Smartphone?
7.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
8.
What is Brother iPrint&Scan?
9.
Replace Ink
10.
I cannot print using my Brother machine on a wireless network (Mac)
11.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
12.
The printer status is Offline or Paused.
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
16.
When I print, the pages are smudged with ink. What should I do?
17.
Delete print jobs from the print queue.
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
Locate files scanned with ControlCenter3 (For Windows)
20.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
21.
Pre-Required Procedures (Linux)
22.
Scan and save a document in PDF format (Scan to File)
23.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
24.
Can I use AirPrint with my Brother machine?
25.
Configure a cover page for PC-FAX.
26.
Scan multiple pages into one file instead of each scan being saved as a separate file.
27.
What is Distinctive Ring and how do I program it?
28.
What driver package format is supported by my Linux distribution?
29.
Wireless setup is requesting a WPS PIN to complete the setup
30.
When I try to scan the document, the scanner application crashes. (OS X 10.11)