FAQs & Troubleshooting
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DS-920DW
92 Results
31.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
32.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
33.
Windows 10 Support Information
34.
Scan a document longer than 35.6 cm (14 inches).
35.
I cannot connect my Brother machine to a wireless access point.
36.
What is the default password for my Brother machine?
37.
My computer cannot access the SD card via the Micro USB Cable.
38.
The scan speed is too slow.
39.
Operation system return error
40.
What is Infrastructure mode?
41.
Scan using XSane or GIMP (Linux)
42.
Uninstall the Button Manager (Windows).
43.
I forgot the login pass-word to enter the Home screen on the browser.
44.
Install PaperPort™ 12SE onto Windows 10.
45.
Check the firmware version.
46.
My scanner cannot be turned on or is turned off immediately.
47.
Cannot use my scanner connection the USB hub.
48.
Colors in the scanned image are dark.
49.
Uninstall the scanner drivers (OS X 10.10 or greater).
50.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
51.
The file size is too large.
52.
Bleed-through is seen in the scanned image.
53.
The scanned image is skewed.
54.
Calibrate your scanner.
55.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
56.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
57.
When I insert an SD card in to my Brother machine and use a web browser to view the stored data, the wrong data is shown.
58.
Cannot scan documents using the control panel (For Macintosh)
59.
I set the auto power off to ON but my scanner does not turn off automatically.
60.
When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.