MFC-490CW FAQs & Troubleshooting MFC-490CW Not your product? Sort by: Updated Date Popularity 4 Results 1. 05/15/2013 My printed documents are missing colors. 2. 05/15/2013 My printed documents are missing black. 3. 05/24/2011 Why are the faxes I send always received with a black vertical line down the page? 4. 04/24/2009 When I print, the pages are smudged with ink. What should I do? Fax FAQs & Troubleshooting