FAQs & Troubleshooting
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HL-5030
137 Results
1.
Printouts have wrinkles or creases.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
4.
Change the printer driver settings (Windows/macOS)
5.
Functions supported in the Windows 7 built-in drivers
6.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
7.
What is a "Generic PCL Driver"?
8.
I want to change the paper tray and paper size settings. How do I change these things?
9.
Delete print jobs from the print queue.
10.
Can I print from or scan to Android™ Smartphone?
11.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
12.
What is the printable area per page?
13.
What is Status Monitor and how can I turn it on?
14.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
15.
What kind of paper can I use?
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
What is the recommended paper?
18.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
19.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
20.
What kind of USB cable can I use?
21.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
22.
Printouts have a curl or wave.
23.
Windows 10 Support Information
24.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
25.
The printer makes a grinding or clicking sound.
26.
Can I buy any MICR toner?
27.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
28.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
29.
How to identify your Operating System (OS).
30.
How do I check the driver version in Windows® (PCL Printer Driver)?