FAQs & Troubleshooting
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MFC-J4620DW
280 Results
1.
Paper Jam (With Video Instructions)
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
(Video) Load A4/Letter paper
4.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
5.
Ink Absorber Full / Ink Absorber Pad Full
6.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
7.
Replace Ink
8.
Printing/ Scanning with a mobile device
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
Reset the network settings to the factory default.
12.
I cannot print using my Brother machine on a wireless network (Windows)
13.
The scanner cover support has come off. (With Video Instructions)
14.
(Video) Unpack your Brother machine
15.
(Video) Load an Envelope (Manual Feed Slot)
16.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
17.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
18.
The printer status is Offline or Paused.
19.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
20.
Cover is Open
21.
Can third party ink be used to refill the ink cartridges?
22.
One or more of my colors are not printing (blank).
23.
The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
24.
"Offline" appears on the Status Monitor.
25.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
26.
Wireless setup is requesting a WPS PIN to complete the setup
27.
Set up your Brother machine on a wireless network.
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
Enable the Brother machine's network interface.
30.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)