FAQs & Troubleshooting
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MFC-J5910DW
374 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
How do I load paper?
3.
Can I print from and scan to iPhone, iPod Touch and iPad?
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Print using only the black ink cartridge when the colour cartridges have run out.
7.
Protect your Brother machine against unauthorised access over the network
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
I still receive the error message "Paper Jam" after I removed the jammed paper.
10.
How do I know which side up my photo paper should be in the tray?
11.
"Offline" appears on the Status Monitor.
12.
I cannot print using my Brother machine on a wireless network (Windows)
13.
What is Brother iPrint&Scan?
14.
How to identify your Operating System (OS).
15.
I cannot find some option in the Printing preferences. (For Windows)
16.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
17.
Can I print from or scan to Android™ Smartphone?
18.
Can I use voice mail on the same line as my Brother machine?
19.
Paper Jam
20.
Set up your Brother machine on a wireless (Wi-Fi) network
21.
What is AirPrint?
22.
Change the printer driver settings (Windows / macOS)
23.
Ink Low
24.
No Paper Fed
25.
Improve poor print quality.
26.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
27.
The printer status is Offline or Paused.
28.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
29.
One or more of my colours are not printing (blank).
30.
When I print, the pages are smudged with ink.