FAQs & Troubleshooting
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MFC-J2310
377 Results
1.
Paper Jam (With Video Instructions)
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Load paper in the paper tray.
8.
Can I print from or scan to Android™ Smartphone?
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
10.
The scanner cover support has come off. (With Video Instructions)
11.
Replace Ink
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
15.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
16.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
17.
Print using only the black ink cartridge when the Color cartridges have run out.
18.
Load envelopes into my machine
19.
Paper tray not detected
20.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
21.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
22.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
23.
What is Brother iPrint&Scan?
24.
Install Starter Ink
25.
No Paper Fed
26.
One or more of my colors are not printing (blank).
27.
Transfer faxes to the PC when my machine has a mechanical problem.
28.
Clear wide, faded, horizontal lines(banding) appearing on printed documents.
29.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
30.
Cannot Detect