FAQs & Troubleshooting
![]() |
Latest |
![](/g/b/img/product/mfcj5920dw_us_eu.jpg)
MFC-J5920DW
285 Results
31. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
32. 14/02/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
33. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
34. 14/02/2023
Scan and save a document in PDF format for Windows (Scan to File)
35. 14/02/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
36. 14/02/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
37. 14/02/2023
Scan a document in Windows 8 and Windows 10.
38. 14/02/2023
Transfer faxes to the PC when my machine has a mechanical issue.
39. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
40. 19/12/2022
Cannot Detect Ink Volume
41. 19/12/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
42. 19/12/2022
Can third party ink be used to refill the ink cartridges?
43. 13/12/2022
Open the Status Monitor
44. 13/12/2022
How to identify your Operating System (OS).
45. 13/12/2022
Is there a way to view how much ink is remaining?
46. 22/11/2022
Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
47. 20/10/2022
How do I use Mopria™ Print Service (MPS) with my Brother machine?
48. 17/10/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
49. 12/10/2022
Turn off my Brother machine's Secure Function Lock feature.
50. 27/09/2022
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
51. 26/09/2022
Configure and use the Scan to Network feature (For Windows)
52. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
53. 06/09/2022
Configure and use PC-FAX (CUPS) (Linux)
54. 01/09/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
55. 01/09/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
56. 31/08/2022
After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
57. 30/08/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
58. 22/08/2022
Configure the Scan to Email Feature (Linux)
59. 16/08/2022
Printer Locked
60. 09/08/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)