FAQs & Troubleshooting
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MFC-9970CDW
385 Results
1.
Carry out calibration to improve the color density
2.
Replace Parts
3.
Load paper in the paper tray
4.
Adjust color settings by using the custom setting in the printer driver
5.
Jam MP Tray
6.
Replace Toner
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
Jam Inside
9.
Replace Belt
10.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
11.
What is Brother iPrint&Scan?
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
Colored streaks or bands down the page
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
White streaks or bands down the page
16.
White lines, bands or ribbing across the page
17.
Replace Drum
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
Print both sides of paper or a booklet automatically
20.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
21.
Uneven density appears periodically across the page.
22.
Turn the Toner Save mode on or off
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
Delete print jobs from the print queue.
25.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
26.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
27.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
28.
How to identify your Operating System (OS).
29.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.