FAQs & Troubleshooting
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PT-2420PC
46 Results
1.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
2.
How do I create name badges by joining "First Name" and "Last Name" fields together?
3.
Where can I find my Brother printer's serial number?
4.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
7.
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
8.
Printing is not possible. (P-touch Editor 5.0 for Mac)
9.
How is the print head cleaning cassette used?
10.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
11.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
12.
The tape got jammed or stuck in the printer.
13.
The driver downloaded from the website cannot be installed.
14.
Can I directly operate my printer from a self-developed application software and print a label?
15.
How to identify your Operating System (OS) for Windows or Mac
16.
When I try to use the database function, an application error occurs.
17.
Printing is not possible. (USB connection)
18.
How to delete the registry information and files related to the printer driver
19.
P-touch Editor crashes when I open it on my Mac.
20.
Can my printer use TZ/TZe tapes?
21.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
22.
Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
23.
How do I uninstall the printer driver?
24.
The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
25.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
26.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
27.
How to open the Devices and Printers window
28.
The top and base layers of the laminated tape are misaligned.
29.
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
30.
I want to print without excess tape before the label.