FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 06/20/2016 ID: faq00100201_000

I updated my Windows® 10 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

When you update your Windows® 10 PC through Windows Update, you may not communicate with your device or use some features of the installed Drivers and Software.


Follow the steps below to resolve this issue.


  1. Uninstall the Brother Drivers and Software.
    > Click here to see how to uninstall the Brother Drivers and Software.


  2. Download the Drivers from the "Downloads" section and reinstall the Drivers and Software.

Related Models

ADS-1000W, ADS-1500W, ADS-2000, ADS-2000e, ADS-2400N, ADS-2500W, ADS-2500We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1512, DCP-1602, DCP-1612W, DCP-1617NW, DCP-165C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-7030, DCP-7040, DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-8070D, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8112DN, DCP-8150DN, DCP-8152DN, DCP-8155DN, DCP-8157DN, DCP-9020CDN, DCP-9040CN, DCP-9045CDN, DCP-J100, DCP-J105, DCP-J125, DCP-J140W, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L8400CDN, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, DS-620, DS-720D, DS-820W, DS-920DW, FAX-2840, FAX-2940, FAX-4100/FAX-4100e, FAX-4750e, FAX-5750e, HL-1110, HL-1112, HL-1200, HL-1202, HL-1212W, HL-2130, HL-2135W, HL-2140, HL-2170W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3140CW, HL-3150CDN, HL-3170CDW, HL-4040CDN, HL-4040CN, HL-4050CDN, HL-4070CDW, HL-4150CDN, HL-4570CDW, HL-4570CDWT, HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT, HL-5440D, HL-5450DN, HL-5452DN, HL-5470DW, HL-5470DWT, HL-5472DW, HL-5472DWT, HL-6180DW, HL-6180DWT, HL-6182DW, HL-6182DWT, HL-L2300D, HL-L2305W, HL-L2315DW, HL-L2320D, HL-L2340DW, HL-L2360DW, HL-L2380DW, HL-L8250CDN, HL-L8260CDW, HL-L8350CDW, HL-L8350CDWT, HL-L8360CDW(T), HL-L9200CDW, HL-L9200CDWT, HL-L9300CDW(T), HL-L9310CDW, HL-S7000DN, MFC-1810, MFC-1815, MFC-1900, MFC-1905, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-7240, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8480DN, MFC-8510DN, MFC-8512DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J885DW, MFC-J985DW(XL), MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2720DW, MFC-L2740DW, MFC-L8600CDW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T800W, MFC-T810W, MFC-T910DW, PDS-5000, PDS-6000

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.