FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 07/29/2016 ID: faq00100166_000

Download a file from the "Downloads" section and save it to Windows® 10 computer.

The download process varies depending your browser. Follow the steps below to download a file.


  1. When the End-User License Agreement for Brother Software page appears, read the description first. Click Agree to the EULA and Download.



  2. (Microsoft Edge)

    (Internet Explorer® 11)

    (Google Chrome™)



    Microsoft Edge


    1. Click Save.




    2. After the download has completed, click x.




    Internet Explorer® 11


    1. Click Save.




    2. After the download has completed, click x.




    Google Chrome™


    1. Downloads will start automatically.




    2. After the download has completed, click x.






    1. Click Save File.



    2. After the download has completed, go to STEP 3.


  3. The downloaded files will be saved in the Downloads folder by default.


    1. Click File Explorer.




    2. Open the Downloads folder in Quick access.




    3. Follow the Installation procedure and run the downloaded file.

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ADS-1000W, ADS-1500W, ADS-2000, ADS-2000e, ADS-2400N, ADS-2500W, ADS-2500We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1512, DCP-1602, DCP-1612W, DCP-1617NW, DCP-165C, DCP-375CW, DCP-385C, DCP-395CN, DCP-540CN, DCP-585CW, DCP-7030, DCP-7040, DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-8065DN, DCP-8070D, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8112DN, DCP-8150DN, DCP-8152DN, DCP-8155DN, DCP-8157DN, DCP-9020CDN, DCP-9040CN, DCP-9045CDN, DCP-J100, DCP-J105, DCP-J125, DCP-J140W, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L2550DW, DCP-L5500DN, DCP-L5502DN, DCP-L5600DN, DCP-L5602DN, DCP-L5650DN, DCP-L5652DN, DCP-L6600DW, DCP-L8400CDN, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, DS-600, DS-610, DS-620, DS-700D, DS-720D, DS-820W, DS-920DW, FAX-1920CN, FAX-1940CN, FAX-2840, FAX-2940, FAX-4100/FAX-4100e, FAX-4750e, FAX-5750e, HL-1110, HL-1112, HL-1200, HL-1202, HL-1212W, HL-1270N, HL-1470N, HL-1670N, HL-1870N, HL-2070N, HL-2130, HL-2135W, HL-2140, HL-2170W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3140CW, HL-3150CDN, HL-3170CDW, HL-3180CDW, HL-3450CN, HL-4000CN, HL-4040CDN, HL-4040CN, HL-4050CDN, HL-4070CDW, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-4570CDWT, HL-5070N, HL-5170DN, HL-5250DN, HL-5280DW, HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT, HL-5440D, HL-5450DN, HL-5452DN, HL-5470DW, HL-5470DWT, HL-5472DW, HL-5472DWT, HL-6050DN, HL-6180DW, HL-6180DWT, HL-6182DW, HL-6182DWT, HL-7050N, HL-8050N, HL-L2300D, HL-L2305W, HL-L2315DW, HL-L2320D, HL-L2340DW, HL-L2350DW, HL-L2360DW, HL-L2370DW(XL), HL-L2380DW, HL-L2390DW, HL-L2395DW, HL-L5000D, HL-L5100DN, HL-L5102DW, HL-L5200DW(T), HL-L5202DW, HL-L6200DW(T), HL-L6202DW, HL-L6250DW, HL-L6300DW, HL-L6400DW(T), HL-L6402DW, HL-L8250CDN, HL-L8260CDW, HL-L8350CDW, HL-L8350CDWT, HL-L8360CDW(T), HL-L9200CDW, HL-L9200CDWT, HL-L9300CDW(T), HL-L9310CDW, HL-S7000DN, MFC-1810, MFC-1815, MFC-1900, MFC-1905, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3320CN, MFC-3340CN, MFC-3820CN, MFC-420CN, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7225N, MFC-7240, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7820N, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8512DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-8820DN, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL), MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2710DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW(XL), MFC-L5700DW, MFC-L5702DW, MFC-L5800DW, MFC-L5802DW, MFC-L5850DW, MFC-L5900DW, MFC-L5902DW, MFC-L6700DW, MFC-L6702DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L6902DW, MFC-L8600CDW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T800W, MFC-T810W, MFC-T910DW, PDS-5000, PDS-5000F, PDS-6000

If you need further assistance, please contact Brother customer service:

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