I cannot update my Brother machine's firmware using the Firmware Update Tool. (For Windows® 8/ 10)
This issue may occur if the driver of the Brother machine, whose firmware you are trying to update using the Firmware Update Tool, is not installed onto your computer correctly.
To resolve the issue, you need to reinstall the driver onto your computer. Follow the steps below.
NOTE: Illustrations shown below may differ from your operating system.
STEP 1: Check the Brother machine's driver installed on your computer.
- Open the Printing Preference. (Click here to see how to open Printing Preferences.)
Check the Brother machine's driver name in the Model field.
E.g. Brother MFC-XXXX Printer *XXXX is your model name.
If the driver name includes the model name, the driver is installed onto your computer correctly. Check the following:
- Open Printer Properties and confirm that your printer is functioning correctly by printing a test page.
- Close all applications.
- If you are using Firewall software, disable it.
- If the driver name includes the model name, the driver is installed onto your computer correctly. Check the following:
STEP 2: Update the firmware using the Firmware update tool
Try updating the firmware using the Firmware Update Tool.
STEP 3 : Check the default printer setting.
The default printer setting may be changed. Follow the steps below to check the default printer settings.
- Open the Control Panel. (Click here to see how to open the Control Panel.)
- Click Hardware and Sound => Devices and Printers.
Check if you see the check mark on the machine you want to use as the default printer. If not, right click the model name icon and select Set as default printer from the menu.
If you find the icons for the same models, make sure you select the icon using the port you want to connect the Brother machine to. E.g. If you want to connect the Brother machine using a WSD port, select an icon whose port is a WSD.
DCP-1512, DCP-1602, DCP-1612W, DCP-1617NW, DCP-375CW, DCP-395CN, DCP-7030, DCP-7040, DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8112DN, DCP-8150DN, DCP-8152DN, DCP-8155DN, DCP-8157DN, DCP-9020CDN, DCP-J125, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L2550DW, DCP-L5500DN, DCP-L5502DN, DCP-L5600DN, DCP-L5602DN, DCP-L5650DN, DCP-L5652DN, DCP-L6600DW, DCP-L8400CDN, DCP-T310, DCP-T510W, DCP-T710W, FAX-2840, FAX-2940, HL-2130, HL-2135W, HL-2140, HL-2170W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3140CW, HL-3150CDN, HL-3170CDW, HL-3180CDW, HL-4150CDN, HL-4570CDW, HL-4570CDWT, HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT, HL-5440D, HL-5450DN, HL-5452DN, HL-5470DW, HL-5470DWT, HL-5472DW, HL-5472DWT, HL-6180DW, HL-6180DWT, HL-6182DW, HL-6182DWT, HL-L2300D, HL-L2305W, HL-L2315DW, HL-L2320D, HL-L2340DW, HL-L2350DW, HL-L2360DW, HL-L2370DW(XL), HL-L2380DW, HL-L2390DW, HL-L2395DW, HL-L5000D, HL-L5100DN, HL-L5102DW, HL-L5200DW(T), HL-L5202DW, HL-L6200DW(T), HL-L6202DW, HL-L6250DW, HL-L6300DW, HL-L6400DW(T), HL-L6402DW, HL-L8250CDN, HL-L8260CDW, HL-L8350CDW, HL-L8350CDWT, HL-L8360CDW(T), HL-L9200CDW, HL-L9200CDWT, HL-L9300CDW(T), HL-L9310CDW, MFC-1810, MFC-1815, MFC-1900, MFC-1905, MFC-255CW, MFC-295CN, MFC-495CW, MFC-5895CW, MFC-6890CDW, MFC-7240, MFC-7340, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-795CW, MFC-8480DN, MFC-8510DN, MFC-8512DN, MFC-8680DN, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9460CDN, MFC-9560CDW, MFC-9970CDW, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J491DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J690DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2710DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW(XL), MFC-L5700DW, MFC-L5702DW, MFC-L5800DW, MFC-L5802DW, MFC-L5850DW, MFC-L5900DW, MFC-L5902DW, MFC-L6700DW, MFC-L6702DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L6902DW, MFC-L8600CDW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T810W, MFC-T910DW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.