FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 07/29/2016 ID: faq00000185_003

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows®)

Follow the steps below to resolve the issue:

Step1: Ensure the ControlCenter is running

It will be displayed in the task tray near the system clock. If this program is not active, open it by the steps below.


(Windows® 2000 / Windows® XP / Windows Vista® / Windows® 7)
Click Start or Start (Start button) => (All) Programs => Brother => XXX-XXXX (your model name) => ControlCenter.


(Windows® 8) if applicable*
*: Click here to see the operating systems compatibility information.

  1. On the Start screen, click DownArrow.
    If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
  2. Click Brother Utilities.
  3. Click ControlCenter.


(Windows® 10)
Click Start_10(Start button) => (All apps =>) Brother => Brother Utilities => ControlCenter.


Try to scan again. If you are still not able to scan from the buttons on the machine, continue to the next step.


Step2: Verify that the scanner driver is installed and the port is configured correctly

NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.



  1. Open Scanner Properties. (Click here to see how to open Scanner Properties.)
  2. The Network Scanner Properties dialog box appears. Click the Network Setting tab and choose Specify your machine by address or Specify your machine by name.
    Network Scanner Properties


    • If you choose Specify your machine by address, enter the IP Address of the machine in IP Address box, and then click Apply => OK.
    • If you choose Specify your machine by name,


      1. Enter the machine node name in the Node Name box, or click Browse and choose the Brother machine you want to use and click OK.
        Search for Devices


      2. Click Apply => OK.


    You can find your machine's IP Address or Node Name by printing the Network Configuration List. Click here to see how to print the Network Configuration List.


Step3: Check for a firewall setting on your computer



If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.

If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings. Click here to see how to disable the Firewall or leave the Firewall enabled.

If the issue still continues after changing the Firewall settings, refer to "FAQs & Troubleshooting" for other information.

Related FAQs

Related Models

DCP-1612W, DCP-1617NW, DCP-375CW, DCP-395CN, DCP-540CN, DCP-585CW, DCP-7065DN, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8112DN, DCP-8150DN, DCP-8152DN, DCP-8155DN, DCP-8157DN, DCP-9020CDN, DCP-9040CN, DCP-9045CDN, DCP-J105, DCP-J140W, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L5500DN, DCP-L5502DN, DCP-L5600DN, DCP-L5602DN, DCP-L5650DN, DCP-L5652DN, DCP-L6600DW, DCP-L8400CDN, DCP-T500W, DCP-T700W, HL-2280DW, HL-3180CDW, HL-L2380DW, MFC-255CW, MFC-295CN, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5460CN, MFC-5490CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-820CW, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8512DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6710DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL), MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2720DW, MFC-L2740DW, MFC-L5700DW, MFC-L5702DW, MFC-L5800DW, MFC-L5802DW, MFC-L5850DW, MFC-L5900DW, MFC-L5902DW, MFC-L6700DW, MFC-L6702DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L6902DW, MFC-L8600CDW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, MFC-T800W

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.