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Clean the Drum Unit

If your printout has dots or other repeating marks at 3.7 in. (94 mm) intervals, the drum may have foreign material, such as glue from a label, stuck on the drum surface.

  1. Make sure the machine is in Ready mode.
  2. Press image [Settings]>[All Settings]>[Print Reports]>[Drum Dot Print].
  3. Press [OK].
    The machine prints the Drum Dot Check Sheet.
  4. Press image.
  5. Press and hold image to turn off the machine.
  6. Open the front cover.
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  7. Remove the toner cartridge and drum unit assembly from the machine.
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  8. Push down the green lock lever and take the toner cartridge out of the drum unit.
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  9. Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side.
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  10. Use the numbered markers next to the drum roller to find the mark on the drum. For example, a dot in column 2 on the check sheet means that there is a mark in drum region “2”.
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  11. Turn the drum unit edge toward you while looking at the drum surface to find the mark.
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    IMPORTANT
    • To avoid print quality problems, DO NOT touch the surface of the drum unit, only the edge.
  12. Wipe the drum unit surface gently with a dry cotton swab until the mark or foreign material on the surface comes off.
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    NOTE
    DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.
  13. Push the toner cartridge firmly into the drum unit until you hear it lock into place.
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    Make sure you put the toner cartridge in correctly or it may separate from the drum unit.
  14. Reinsert the toner cartridge and drum unit assembly back into the machine.
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  15. Close the front cover of the machine.
  16. Press image to turn on the machine.
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