FAQs & Troubleshooting




  • Windows® 10 Compatibility
    Windows® 8.1 drivers are most likely to work on Windows® 10 without any change. Currently Brother is verifying that the Windows® 8.1 drivers work with Windows® 10.

    If you upgrade from Windows® 7 or Windows® 8.1 to Windows® 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows® 7 or Windows® 8.1 before upgrading to Windows® 10.

    If you are not able to print or scan after upgrading to Windows® 10, reinstall the drivers by referring to the FAQ below.
    > Click here to see how to reinstall the drivers.