FAQs & Troubleshooting
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These are the latest FAQs, sorted by last update date.
|19/07/2018||The printer status is Offline or Paused.|
|17/07/2018||White lines across the page|
|13/07/2018||Verify the Brother machine connected to the Wireless Network (For Macintosh)|
- Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.
If you are not able to print or scan after upgrading to Windows 10, reinstall the drivers by referring to the FAQ below.
> Click here to see how to reinstall the drivers.
- Click here to find possible solutions for common error messages.
- Click here to find possible solutions for print quality issues.