FAQs & Troubleshooting
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114 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3Printing from an Android™ device
- 4What Android™ mobile application can I use?
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6This printer is not detected when establishing a Wi-Fi® connection.
- 7Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to connect to a DC power outlet (optional)
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 13I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 14How to open the Devices and Printers window
- 15What kinds of software are available for this printer?
- 16What is the JPEG printing and how can I use it?
- 17How do I transfer templates to the printer?
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19Error messages do not appear when using the USB connection of my printer.
- 20Installing a CA certificate
- 21Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 22Using the Communication Settings (for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How to charge the rechargeable Li-ion battery
- 25Installing the software
- 26How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29Uninstalling the printer drivers (Linux®)
- 30P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 31I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 32How do I disable broadcasting the printer to AirPrint-compatible devices?
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34How do I uninstall the printer driver?
- 35How to delete the registry information and files related to the printer driver
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37I cannot connect my printer to a Windows 11 computer via USB.
- 38What iOS mobile application can I use?
- 39Using Web Based Management
- 40The printed image is compressed or stretched.
- 41How do I print from a computer or mobile device?
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44How do I transfer label templates with P-touch Transfer Express?
- 45How to connect to an AC power outlet (optional)
- 46What do the indicator lights mean?
- 47How do I connect the printer to my computer using a USB cable?
- 48Pages don't print. What should I do?
- 49Printing is not possible. (USB connection)
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)