FAQs & Troubleshooting
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311 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2When I print, the pages are smudged with ink. What should I do?
- 3I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5What driver package format is supported by my Linux distribution?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7How do I load paper?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9One or more of my colors are not printing (blank). What can I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14Cannot print after a Windows 10 update (June 2020)
- 15How to identify your Operating System (OS).
- 16How do I clear Machine Error 46?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Can I print from or scan to Android™ Smartphone?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Where is the USB port on the machine?
- 24I cannot print from my computer via USB.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Open the Control Panel (For Windows)
- 33Scan a document using "Scanner and Camera Wizard" in Windows XP
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Delete print jobs from the print queue.
- 36Set up an outgoing message for Fax/Tel Mode.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38The edge of glossy paper is smudged.
- 39Why do I hear an echo when I use the speaker phone on the cordless handset?
- 40How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 41How do I clear the message "PAPER JAM" from the display?
- 42How do I clean the Scanner to improve the copy or fax quality?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45How do I know the current network configuration?
- 46Scan a document in Mac OS X 10.7.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49The printer status is Offline or Paused.
- 50Scan and save a document in PDF format (Scan to File)