FAQs & Troubleshooting
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307 Results
- 1I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I set my Brother machine to forward the faxes I receive to another location?
- 4How do I load paper?
- 5I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 6Can I print using only the black ink cartridge when the Color cartridges have run out?
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Where is the USB port on the machine?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16How do I factory reset the print server?
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20What is the BRAdmin Professional software used for?
- 21How do I know the current network configuration?
- 22Scan and save a document in PDF format (Scan to File)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32Delete the faxes stored in my Brother machine's memory.
- 33I can print but cannot scan via network. (For Mac)
- 34Set up your Brother machine on a wireless network.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Open the "Scanners and Cameras" and Properties.
- 37I cannot make borderless prints.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39I can print but cannot scan via network. (For Windows)
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43One or more of my colors are not printing (blank). What can I do?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Why doesn't the machine answer when receiving a call?
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)