FAQs & Troubleshooting
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189 Results
- 1The Status LED lamp on the printer is flashing in red.
- 2Printing is not possible. (USB connection)
- 3What iOS mobile application can I use?
- 4Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 5What Android™ mobile application can I use?
- 6How do I install the software from the CD-ROM? (for Mac)
- 7What is the default User ID and Password for BRAdmin Light or Professional?
- 8Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 9How do I transfer label or slip templates?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12Can I use the app with my iPad? (iPrint&Label)
- 13How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 14Where can I download the latest P-touch Editor for Mac?
- 15I am getting the message Error 1603: Fatal Error During Installation. What should I do?
- 16What are the cleaning sheets for? When do I use them?
- 17Where can I find my Brother printer's serial number?
- 18Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21How do I install/change the label roll?
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23How to open the Devices and Printers window
- 24Can I create a label with time&date? (iPrint&Label)
- 25How can I print using Portrait? (iPrint&Label)
- 26Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 27I cannot print from the printer in a network-shared environment.
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31(Video) Small characters or thin lines are printed faintly.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33What is the compatible barcode protocol? (iPrint&Label)
- 34Can I change the barcode protocol inside the templates? (iPrint&Label)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38How do I transfer label templates with P-touch Transfer Express?
- 39While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 40The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 41Adding a custom media size for continuous tape / roll (Linux®)
- 42How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 43How can I create a barcode label? (iPrint&Label)
- 44How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 45How to identify the printer's firmware version
- 46I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 47If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49How to delete the registry information and files related to the printer driver
- 50How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)