FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Replace Toner
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4No Paper
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Jam Inside
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Cartridge Error
- 12Scan and save a document in PDF format for Windows (Scan to File)
- 13Cover is Open
- 14Jam Tray
- 15"Offline" appears on the Status Monitor.
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Drum !
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19What is Toner Continue Mode?
- 20Scan a document in Windows 8 and Windows 10.
- 21Out of Memory
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Clean the Drum Unit.
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Delete print jobs from the print queue.
- 29Can I print from or scan to Android™ Smartphone?
- 30Fuser Error or Self-Diagnostic
- 31No Toner
- 32Toner Low
- 33Drum End Soon
- 34Clean the corona wire of the drum unit.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Can I use AirPrint with my Brother machine?
- 37How to identify your Operating System (OS).
- 38I'm having an issue with the print quality.
- 39Wrong Paper Type
- 40Black lines down the page
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Important points for specifying the scan area (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Scan a document using Brother iPrint&Scan. (macOS only)
- 47"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?