FAQs & Troubleshooting
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183 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Installing the software
- 4I cannot print using FLe tape and get an error message.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I cannot establish a connection using Wireless Direct.
- 7How to charge the rechargeable Li-ion battery
- 8The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9Where can I download the latest P-touch Editor for Mac?
- 10Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 11When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13Where can I find the IP addresses of my computer and the printer?
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15Poor print quality when printing on narrow labels. (iPrint&Label)
- 16Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 17How do I clean / maintain my printer?
- 18What is P-touch Library?
- 19Can I use the app with my iPad? (iPrint&Label)
- 20What Android™ mobile application can I use?
- 21Can I create a label with time&date? (iPrint&Label)
- 22How to insert a tape cassette
- 23The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 24I cannot connect my machine to the wireless network.
- 25Where can I download Brother iPrint&Label? (iPrint&Label)
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27How to install Brother software on a computer not connected to the Internet
- 28What is the compatible barcode protocol? (iPrint&Label)
- 29How can I print using Portrait? (iPrint&Label)
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33Can I change the barcode protocol inside the templates? (iPrint&Label)
- 34Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How to create serialized tubes / labels
- 38Can I change the barcode settings like barocde size? (iPrint&Label)
- 39I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41How to use Auto Power-Off Time
- 42Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 43I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 44If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47Where can I find my Brother printer's serial number?
- 48Attaching the Keyboard LCD Unit
- 49How do I print multiple lines and how many lines can I print?
- 50When printing from an application, the application's "Collate" setting does not work correctly.