FAQs & Troubleshooting
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359 Results
- 1Replace Laser
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is AirPrint?
- 4Replace Fuser
- 5Configure and use the Scan to Network feature (For Windows)
- 6Make my copied images lighter or darker.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Jam Inside
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Faint
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Curled or wavy
- 14Print the Network Configuration List
- 15Jam MP Tray
- 16Replace Toner
- 17Ghost
- 18Configure and use the Scan to FTP feature
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Configure the boot method through the front panel of my Brother machine.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26No Paper
- 27"Offline" appears on the Status Monitor.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29I cannot print from my computer via USB.
- 30Jam Duplex
- 31Jam Tray 1 / Jam Tray 2
- 32Where can I find my Brother machine's serial number?
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Can I print from or scan to Android™ Smartphone?
- 38When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Cover is Open
- 41I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 42Wrinkles or creases
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44Printing/ Scanning with a mobile device
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Change the printer driver settings (Windows/macOS)
- 48The printer status is Offline or Paused.
- 49Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 50Curled