FAQs & Troubleshooting
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357 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3How to identify your Operating System (OS).
- 4The printer status is Offline or Paused.
- 5Paper Jam
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Set up your Brother machine on a wireless network.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Improve poor print quality.
- 14"Offline" appears on the Status Monitor.
- 15Unable to Print 5X
- 16Ink Low
- 17No Paper Fed
- 18What driver package format is supported by my Linux distribution?
- 19Connect your Brother machine to your mobile device via a wireless router or access point.
- 20Protect your Brother machine against unauthorised access over the network
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Print from a computer using Print Profiles.
- 24Printing/ Scanning with a mobile device
- 25I cannot make borderless prints.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Ink Absorber Full
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 30How do I load paper?
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Cover is Open
- 34Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Can I print from or scan to Android™ Smartphone?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Out of Memory
- 42Why doesn't the machine answer when receiving a call?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Open the Control Panel (For Windows)
- 45I cannot print from my computer via USB.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)