FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I'm having problems receiving faxes.
- 4The machine does not print anything.
- 5Can I print from or scan to Android™ Smartphone?
- 6Pre-Required Procedures (Linux)
- 7How to identify your Operating System (OS).
- 8Why doesn't the machine answer when receiving a call?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15I'm using MagicJack and am having problems sending or receiving faxes.
- 16What is the BRAdmin Professional software used for?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21The printer status is Offline or Paused.
- 22What is Distinctive Ring and how do I program it?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Delete print jobs from the print queue.
- 27Change or delete a Group stored at a One Touch/Speed Dial.
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 30Can I print from DOS applications?
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Functions supported in the Windows 7 built-in drivers
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 35My FAX/MFC will not Dial. Why?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Change the printer driver settings (Windows/macOS)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Check the IP addresses of your PC and the Brother machine
- 41I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 42How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 43What can happen if the wrong paper is used in your machine.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45I'm using Macintosh®. What are the settings in the Scanner window used for?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Cannot print after a Windows 10 update (June 2020)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 50I cannot print with Windows Vista 64bit.