FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm having problems receiving faxes.
- 3The machine does not print anything.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 6I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 7My FAX/MFC will not Dial. Why?
- 8Pre-Required Procedures (Linux)
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Functions supported in the Windows 7 built-in drivers
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12Why doesn't the machine answer when receiving a call?
- 13What driver package format is supported by my Linux distribution?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15How to identify your Operating System (OS).
- 16The printer status is Offline or Paused.
- 17I cannot print from my computer via USB.
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 20What is a "Generic PCL Driver"?
- 21Can I confirm that the FAX was sent correctly?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23How do I factory reset the print server?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 28How do I know which receive mode to select?
- 29I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 30Replace the drum unit.
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I'm using MagicJack and am having problems sending or receiving faxes.
- 35How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41What is the BRAdmin Professional software used for?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43Why doesn't my Brother machine have a dial tone?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Configure and use the Scan Key Tool (Linux)
- 46Important points for specifying the scan area (Linux)
- 47Delete print jobs from the print queue.
- 48How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50The keys on the control panel do not respond.
