FAQs & Troubleshooting
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371 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4The printer status is Offline or Paused.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Replace Belt
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Curled or wavy
- 9Replace Parts
- 10Adjust color settings by using the custom setting in the printer driver
- 11Replace Toner
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Drum
- 15White spots or hollow print
- 16Colored streaks or bands down the page
- 17No Paper
- 18Color misregistration
- 19What is Brother iPrint&Scan?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Replace WT Box
- 22Clean the scanner to improve the copy or fax quality (video instructions available)
- 23Completely blank or some colors are missing.
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Print both sides of paper or a booklet automatically
- 26Set up my Brother machine to forward the received faxes to another location.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Offset image
- 32Jam Rear
- 33Jam Inside
- 34White streaks or bands down the page
- 35Delete print jobs from the print queue.
- 36I am asked to enter a password when starting the Remote Setup application. What is the password?
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 41Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 42I keep getting the error message "Authenticate Err (Authentication error)".
- 43No Belt Unit
- 44Belt End Soon
- 45Cover is Open
- 46Is my Brother machine compatible with Windows Vista?
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48Jam Tray 1 / Jam Tray 2
- 49White lines, bands or ribbing across the page
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).