FAQs & Troubleshooting
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321 Results
- 1Is my Brother machine compatible with third party print servers?
- 2I want to know more information about the advanced features of my Brother machine.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 8What is Brother iPrint&Scan?
- 9Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 10The printer status is Offline or Paused.
- 11How do I improve the copy or fax quality?
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18What is a "Generic PCL Driver"?
- 19Can I print from DOS applications?
- 20Can I use voice mail on the same line as my Brother machine?
- 21What can happen if the wrong paper is used in your machine.
- 22How do I install the Optional Tray Unit?
- 23What driver package format is supported by my Linux distribution?
- 24Discover the MAC address of the Brother network card
- 25My envelopes are jamming. What can I do?
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27Scan and save a document in PDF format (Scan to File)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Delete print jobs from the print queue.
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31The paper is skewed when it's printed.
- 32How many copies can I make when I sort multiple copies using the ADF?
- 33How do I clear the message "Paper Jam Duplex" from the LCD?
- 34How do I print an envelope from my computer?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Can I set my Brother machine to forward the faxes I receive to another location?
- 40When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43How to identify your Operating System (OS).
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Why are the faxes I send always received with a black vertical line down the page?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50Install the built-in drivers (For Windows 8 and Windows 10)