FAQs & Troubleshooting
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298 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How do I clear the message "PAPER JAM" from the display?
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I replace the Ink Cartridge?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How do I load paper?
- 7What is MFL-Pro Suite Software?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9When I print, the pages are smudged with ink. What should I do?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Can I print from or scan to Android™ Smartphone?
- 17What is Distinctive Ring and how do I program it?
- 18How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25How do I factory reset the print server?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28How do I clear Machine Error 46?
- 29I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38How to identify your Operating System (OS).
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40Configure a cover page for PC-FAX.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 46Is my Brother machine compatible with Windows Vista?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Pre-Required Procedures (Linux)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Delete print jobs from the print queue.